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Last Revised: 16/10/2025
1. General Refund Terms
Products and services purchased from Sky Hostic are eligible for a refund only if canceled within 30 days of the date of the transaction.
“Date of the transaction” refers to the date of purchase for any product or service, including renewals processed automatically under your service agreement. You may cancel at any time; however, refunds are issued only within the eligible refund window.
Some products and payment methods are not refundable under any circumstances. See sections below for details.
2. Cryptocurrency and Digital Asset Payments
Due to the volatile and irreversible nature of cryptocurrencies, tokens, and digital assets, Sky Hostic cannot be held responsible for exchange rate fluctuations or market instability. Products purchased using digital assets are strictly non-refundable and non-reversible.
3. Violations of Terms of Service
If your account or actions are found to violate any applicable laws or Sky Hostic’s Terms of Service, all payments made are non-refundable. This includes fraudulent activity, abuse, or misuse of our infrastructure.
4. Products Eligible for Refund Under Standard Terms
The following may be refunded if canceled within 30 days of the transaction date:
- Shared Hosting (all plans except renewals and post-trial payments)
- SSL Certificates
- Daily Backup Add-ons
- Email Hosting (SkyMail Basic & Pro)
- Priority Support Add-on
- Cloud Hosting Plans
- WordPress Add-ons and Site Tools
- Standard VPS Hosting
5. Products Not Eligible for Refund
The following services are strictly non-refundable:
- Domain Name Renewals
- Domain Transfers (if successful)
- Redemption or Recovery Fees
- Privacy Protection Services
- SEO or Marketing Add-ons
- Google Workspace / Microsoft 365 Licenses
- VPS Licenses and Upgrades
- Website Cleanup Services
- Additional Email Storage Add-ons
- Cloud Resource Boosts
- Premium Support Services
- Any service suspended or terminated for abuse, fraud, or policy violations
6. VPS Hosting Refund Terms
VPS Hosting plans may be refunded only if:
- The refund request is made within 30 days of the transaction date; and
- No previous VPS refund has been processed within the last 180 days.
VPS upgrades, resource boosts, and licenses are non-refundable.
7. Domain Name Refunds
Refunds for new domain registrations follow registry rules. A refund is possible only if:
- The request is made within 96 hours (4 days) of registration; and
- No other domain refund was requested within the past 24 hours.
Many ccTLDs do not allow refunds, including but not limited to:
.ai, .be, .ca, .de, .es, .fr, .it, .nl, .uk, .us, .pk, .ae
Domain transfer fees are refundable only if the transfer fails and the refund is requested within 30 days.
8. Refunds for Promotional Offers
Free domains or promotional bundles provided by Sky Hostic are non-refundable and non-transferable.
If hosting is canceled within the refund window, Sky Hostic may deduct the regular retail price of the free domain from the refund amount.
9. Payment Method Restrictions
Some payment processors do not allow refunding to the original source. Refunds made using the following may be issued only as Sky Hostic Account Credit:
- GCash (Philippines)
- Fawry (Egypt)
- Multibanco (Portugal)
Account Credit is final and non-convertible.
10. Refunds to Account Balance
Refunds may be returned to the original payment source or issued as Sky Hostic Account Credit. Refunds converted to account credit cannot be reversed or withdrawn.
11. Chargebacks and Payment Disputes
Filing a chargeback is a breach of obligations. Sky Hostic reserves the right to:
- Immediately suspend or terminate the account
- Revoke access to active services, domains, and VPS instances
- Block future card purchases
Restoring service requires:
- Payment method verification
- Full settlement of fees, including chargeback penalties
Fraudulent chargebacks will result in permanent termination without eligibility for recovery.
12. Abuse of Refund Policy
Refunds are provided to allow evaluation of services—not for misuse. Excessive refund requests or repeated patterns of abuse may result in denial of future refund requests. Sky Hostic reserves the right to refuse refunds at its sole discretion.
13. Contact Information
If you have questions about this Refund Policy, you may contact us at:
Skyhostic.com
[email protected]
3800 North Lamar Blvd.
Suite 200
Austin, TX 78756
USA
Frequently asked questions
We’ve got answers to your questions! Connect with our team to learn about our solution in detail.
You can enter the preferred domain in the search box at the top of the Sky Hostic web page. In the search results, we'll advise you if the domain name you've entered is available.
Yes, if your business intends to sell digitally, web hosting will have to be installed on a physical server. Web hosting stores these files and makes your website's content accessible to visitors online.
The right domain extension depends on your business goals and audience. For an international audience, “.com” is the most popular and trusted. For serving a local market, country-specific extensions like “.uk” or “.ae” are relevant. Industry-specific domain extensions such as “.tech,” “.store,” or “.agency” also highlight what your business offers.
If you’re not satisfied within the first 30 days of your purchase, you can request a full refund from Sky Hostic. No hassle, no hidden conditions!
You can choose from several types of web hosting, depending on your business needs:
- Shared hosting is budget-friendly and great for beginners.
- VPS hosting offers greater authority and control for growing websites.
- Dedicated hosting gives you a full server for maximum performance.
- Cloud hosting provides flexibility and scalability as your business expands.
For further in-depth information about our web hosting plans, you can contact our representatives.
